I got into an accident, what do I do?
Call the police and get a report if applicable or get a written statement from all involved, as well as, any witnesses. Take a photo of any damages and exchange insurance information. If the vehicle isn’t drivable, have it towed to our shop at 1842 Second Street, Slidell LA 70458.
Am I required to have more than one estimate for my insurance company?
No, you are NOT required by law to get more than one estimate from any body shop.
Do I have to go where my insurance company directs me?
No, you have the right to choose the body shop of your choice.
Do I need an appointment for an estimate?
No, an appointment is not necessary. However, setting an appointment will get you serviced quicker.
What if the insurance company already wrote an estimate?
Present their estimate to the body shop for review to ensure all damages are addressed. We will address any missed or hidden damages directly with the insurance company on your behalf.
Can I just drop off my car and get a rental car?
Yes, we can arrange for a rental car to pick you up at our facility when you drop off your vehicle for repairs. It’s best to have prearranged an appointment for repairs and a rental.
Will my parts be there when I drop off my car for repairs?
Yes, we can pre-order any parts necessary prior to your appointment to help speed along repair time.
How long will my car be in the shop for repairs?
We can “estimate” your repair time in the shop barring additional parts needed or hidden damages found during the repair process.
Will I be kept informed while my car is in the shop?
Yes, we will keep you informed every step of the way by the method of your choosing.
Do I pay my deductible to you or my insurance company?
Upon completion of the repairs, when you come to pick up your vehicle, we collect the deductible on behalf of the insurance company.
Should I ask the body shop for a written warranty?
Yes, you have the right to a written warranty on all repairs done for your own protection.
FAQ DIDN’T SOLVE YOUR PROBLEM?
Here are several ways to contact us:
Call: 1 985 649 4781
Telephone: 1 985 649 4781
Call: 1 985 649 4781
Call: 1 985 649 4781
Every effort to ensure your damages are repaired quickly and efficiently is taken. How long is determined by the amount and severity of damage, the type of vehicle and availability of parts. The more common the vehicle, the more likely the parts will be readily available. Because today’s vehicles are more complex than ever, not all damaged parts can always be seen. The estimated amount of time is our educated guess on when the repairs are completed. At PAINT AND BODY EXPERTS, we are committed to returning your vehicle to pre-accident condition.
It is a common belief that you are required to have more than one estimate written for damages to your vehicle. That is not the case. You are free to select any repair facility you feel will do the highest quality repairs to your vehicle. Our job is to provide you with a report of damages and an estimated cost of repair. Usually your vehicle will be repaired on an open contract basis between our shop and the insurance company. With the complexity of today’s vehicles, there may be further damage that is not discovered until repairs are in progress.
Our commitment to honesty and perfection means we will inform you on the process of repairs to your vehicle. We prefer to use dealer-manufactured parts (OEM parts), but if your insurance policy requires the use of after market parts, we will inform you. If the after market parts are not up to our caliber of specifications, we will not use them.
Your deductible should be paid to the repair facility, not the insurance company as many people think. Unless prior credit arrangements have been made, most repair facilities expect payments of the deductible at the time repairs are completed. To make it more convenient for our customers, PAINT AND BODY EXPERTS will accept Visa, MasterCard, personal checks, or cash.
Many insurance companies name a Direct Repair Provider to handle their customers collision repair and initial claims processing. This process is used to relieve the many stresses you may go through collecting your own estimates. PAINT AND BODY EXPERTS is a Direct Repair facility for a number of different insurance companies and can assist you with processing your claim.
As much as repair facilities and insurance companies would like you to believe that you must do business with whom they suggest, it is still your option to choose the reputable facility of your choice.